More users are reporting that their Chromebooks are not turning on or the screen stays black. For some the problem comes and goes but for others their machine just stays off all the time. If your Chromebook doesn’t turn on there is a few different problems that can be the cause.
This article will go through all the possible causes. I’ve arranged them in order from simplest to fix to most complex so that you can go through them one by one until your Chromebook turns on again.
So just try each fix and stop when your Chromebook turns on! Cheers!
Fix #1: Connect Your Chromebook To Power
Let’s start with a very simple solution that worked for one of my customers at my computer shop. Simply take your Chromebook, plug it into the wall power outlet, and try to turn it on.
If that doesn’t work no worries move onto Fix #2.
Fix #2: Power-Cycle Your Chromebook
- Unplug your Chromebook from power.
- Remove the battery is that is possible on your model of Chromebook (it isn’t on most Chromebooks)
- Press and Hold the power button for one whole minute.
Now try to turn on your Chromebook.
Fix #3: EC Reset Your Chromebook
- Acer AC700 and Cr-48: Remove the battery, put it back in.
- Samsung Series 5: Disconnect the power cord, flip the chromebook onto its bottom, and use a paperclip on the reset hole on the bottom
- Others: Hold down Refresh + Power (Refresh is usually the forth button on the top row, has an icon that looks like a twisted arrow)
Fix #4: Let Your Chromebook Charge For A Few Hours
If the Chromebook is very low on charge it may just need to charge. Let it sit plugged in and charging for around four hours. I suggest leaving it plugged in over night.
Try turning it on in the morning.
Fix #5: Disconnect Battery And Power-Cycle (Advanced)
Most Chromebook machines have a built in battery that is sealed inside. However most of the batteries are not that difficult to reach if you have a screwdriver and are careful.
Look up a disassembly video for your chromebook model on youtube and watch it to see where the battery is located.
- Unplug your chromebook.
- Open your chromebook to get to the battery.
- Disconnect the battery cable.
- Carefully move the chromebook so that you can reach the power button. Press and Hold the power button for one minute.
- Re-connect the battery cable. Make sure the connection is secure.
- Close up your chromebook. Plug it in.
Try turning it on now.
#2 worked! Thank you so much! !!!
I have Toshiba Chromebook-2. Once, when it was under the warranty I have closed the lid and when I opened it up again there were no any signs of life: no power button light, no light near the power connector(should be green – was fully charged). Sent it to Toshiba repair facility and got it back fixed. Now the warranty is over and the same thing has happened. #5 didn’t help. Anything else?
Thanks.
THANKS !!!! Holding the reset and power buttos, at the same time for 6 seconds worked.
Number five worked!!!
I love people like you!
THANK YOU VERY MUCH!!!!
Does fix #5 cause you to loose files that you have saved on your chrome book?
#5 for me. Thanks!
I have tried all the fixes sometimes my chrome book c720 boots after unplugging Battery but when I close down and try again does not boot new battery installed but still does not work. only boots perhaps once in every six times after battery disconecct.
Thank you so much number 2 worked for me and I am technologically challenged.
Hello, My husband has a new chromebook C300MA. It doesn’t power on when he opens it. is there a fix for this??
Fix #3 looks to have worked for me as well. Thanks
refresh key 4th from top left (circular arrow) plus simultaneously holding power botten (left front side) of asus c100p flips worked on two out of two Chromebook. fix 1 through 4 did NOT. Static electricity charge with the battery which varies with the amount of charge.
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refresh key 4th from top left (circular arrow) plus simultaneously holding power botten (left front side) of asus c100p flips worked on two out of two Chromebook. fix 1 through 4 did NOT. Static electricity charge with the battery which varies with the amount of charge.
Holding down the power key worked thanks
Thanks People. Fix #2 worked for my Lenovo 100s. I really appreciate the help,
Mike
I’ve tried all of these, including doing #5 (fully removing the battery) twice and I still can’t get the screen to show anything. I know the computer is working because I can see it on my network. Any other ideas?
My C101 would not power up until I pressed REFRESH + POWER at the same time. No problems since.
Wow!! Yesterday I came back to my Toshiba Chromebook 2 after leaving it w/ the lid shut…..No power no charging…..!! Its only a few months old but a refurb…..
I was so stunned….!! Read your writing & I slept on the battery thing….Just got my guts to do that…Timed myself by my microwave timer….
I am so relieved & happy….!! People like you make the computer world worth being a part of…..!!
Toshiba
Unplug power
Hold down on key for 10 seconds
Release key
Plug in power
Press power on
Thank you. The refresh and power worked to fix my chrome book after I spilled 32 oz on it the other day on accident
thanks! I thought my Toshiba Chromebook 2 was toast; it never had battery issues, but all the sudden wouldn’t turn on, or charge. I wasn’t expecting this to work, but step 5 actually did resolve my issue.
#5 worked. Thanks! Chromebook c202
my hi sense chrome book has an ac power cord problem i have to wiggle it around until it lights up the female insert on the unit the male part seems loose when i plug it in do i need a new ac power cord
hi name is mack my chrome start page is corrupt found out from using a laptop on windows, when I install chrome and went to log in it’s virus protection came up and said web page not safe return; how do I remove that page from start page on chrome. Acer c720 boots well log on and in just chrome browser does not open. Thanks in advance
#5 worked on Asus C300 Chromebook.
The hold down refresh+power worked for me. Thanks so much. I couldn’t find the solution anywhere else.
Fix #5 worked for me! Toshiba CB35 B3340 Chromebook 2
I tried fix #2 and it worked. Thanks so much.
HELP! None of these worked. My HP Chromebook 11 will not power up. A white screen with the Chrome logo will flash on for about a half second and then go black for about 10 seconds. This just repeats constantly. What can I do?
I have an Acer Chromebook 15 cb5-571. I have tried all of the steps, and my Chromebook still won’t turn on. I have even replaced the battery with a new one. When I turn it on the blue light in the bottom goes on but the screen stays black. Please help, thanks.
None of them worked its only 1 month old and cant get it to turn on I am very upset Plus my granddaughter its hers and sheonly used it a few times
The powerbutton hold worked for me and woke up the beast
OMGG thank you so much, after a day of being so stressed i finally saw this article, pressed the button for like..30 seconds..and it turned of. (my toshiba cromebook 2 had the led on, but the laptop wouldn t turn on) and magically, pressing the button did the trick. thank you so much..tomorrow i made plans of going to a service..now i don’t have to spend that hundred dollars or more. THAANK YOU
Fix # 3 worked. Thank you so much! I’m very relieved. Whew!
I open up a chrome book to fix the hinges and some Brooken part,after I finish patching it I close it up and turn it on the Asus c100p chrome book doesn’t if blink or turn on I don’t know why can u pls help me out cause I don’t understand.cause I try to fix the the removing the battery and connected it back but still nothing not even a blink of
Thanks! #5 worked perfectly for me, if you make sure to hold it down without lifting your finger once, it works quickly.
#5 worked for my Asus C202S. Thanks
I flipped the keyboard upside down and for some reason this worked and my chromebook turned on. No idea why though.
#5 worked for me. Thank you very much for sharing these tips.
14.04.2018
I was working on my Asus Chrome 11 book. I was called for lunch. I left the chrome book on and forgot about it for 3 hrs. Now the screen is locked. The mouse/cursor is not there and I cannot do anything. I want to know what is to be done to get my Chromebook going once again.
Thanks so much. Holding down the power button worked.
I have the Samsung chromebook and it has the pen and the touch screen (model xe513c24) and I tried everything and nothing worked! I had it fixed 5 times since I got it last may! Nothing ever works!
My Acer Chromebook 14 was working in the morning. Came back after lunch and it had turned itself off, and wouldn’t turn back on again (full battery).
Tried solution no.5 and it worked. Thank you!
Acer c710. Tried everything sugested wont turn on. Was frozen and unresponsive. Tried usual unplug power + remove battery usually works…not today. Just black screen. Power light comes on and charging light also works when plugged in but screen remains black. HELP.
My question is, why does this keep happening though? :/ My Acer Chromebook is not that old, a few months. Now it’s doing this more and more often.
Tried them all. none of them worked on my Toshiba 2. Switches on with power but nothing via battery although fully charged.
Thank you so much for this post!
#5 worked for my Acer Chromebook 15
Fix #3 worked just now. Many thanks!
It worked!!! i am so grateful.
Fix #2 worked!! Thanks!! I love my Chromebook!! Use it constantly!!
Try this:
The following steps will disconnect and reconnect the battery on your device. The following steps will reset the battery connection on your Chromebook:
Plug in the charger into port.
Using one hand, press and hold Refresh+Power keys for 5 seconds.
While continuing to hold those keys, unplug the charger.
Release Refresh+Power keys.
Wait 10 seconds.
Plug in the charger (if device doesn’t start, press Power).
This can sometimes take up to 5 times to fully reset the connection.