A reader asks:

I just bought a new Toshiba laptop and I turned it on and I’m getting something called Toshiba Recovery Wizard. What is this? This should be a new laptop?

The Toshiba Recovery Wizard is a program that can help you fix your laptop when it breaks. It’s an emergency program. It also runs when you first turn on a brand new Toshiba laptop. It’s completely normal. Just follow the instructions on the screen and you’ll be up and running in no time.

Problem: You cannot charge your battery for the mentioned models when the battery is low.

Fix: Simply upgrade to BIOS version 3.60 or later. Find the download here.