You’re using your shiny Apple iMac or MacBook and you go to check on your. You click on the Mail icon and low and behold the thing freezes and doesn’t respond. What to do?
Well there are a few things you can do to fix this problem.
Run Apple Update and Restart your computer.
The issue could have already been fixed by Apple with an update or just may need a simple reboot. Try these steps first. You never know when they’ll work and save you hours of headache. Try these steps first for all computer problems.
Your Mail preferences file may have become corrupted.
The Mail preferences file stores- well, your preferences! It’s probably the first file that Apple Mail loads when it starts up and if somethings gone wrong with that file (corruption and so on) the Mail application will just freeze. The easy way to fix this issue is to simply delete the Mail preferences file. This will delete some simple settings but will leave your email intact.
Here’s how to delete the preferences file for Apple Mail:
- Restart your computer and DO NOT open Mail.
- Open a Finder Window.
- Select your User Name folder.
- Select the Library folder and then the Preferences folder.
- Find, in the list that appears, com.apple.mail.plist. Drag it to the trash.
- Open Mail. It should now load.
Hopefully now your Mail app will stop freezing. However if the above didn’t solve your problem read on.
There may be a “corrupted” message on the server.
There may be a “corrupted” message that’s giving Mail pause. Mail tries to either download or open this email and freezes up because it doesn’t know what to do with it. What you need to do is open your email account through a web-based email client. For example if your email comes through a .Mac account you can login here: www.mac.com.
If your email comes through your Internet Service Provider you can try calling their technical support line and asking them to flush the emails waiting on the server. While this will make you lose all of the emails you have not read yet the faster you do this the less emails you’ll lose.
You can also try downloading and setting up your account in another email client such as Thunderbird. Thunderbird is the same thing as Mail only by a different company. It may be able to download the corrupted messages so Mail doesn’t have to.