How To Fix The WiFi Out Of Range Problem On A Chromebook

Are you getting a WiFi “Out of Range” error message on your Chromebook? Well so are a large crowd of other users. Fortunately this appears to be a solvable software issue rather than a hardware issue which means you can solve it easily yourself!

Go through the following fixes in order until your problem is resolved.

Fix #1: Restart your devices

This seems obvious but sometimes the obvious works and can save you a lot of time and trouble.

  1. Turn off your Chromebook completely.
  2. Unplug your modem and your WiFi router.
  3. Wait twenty seconds.
  4. Plug in your modem and your WiFi router (it will take them a few minutes to boot back up).
  5. Turn on your Chromebook.

Check to see if the problem is resolved. If not move onto Fix #2.

Fix #2: Change your WiFi Router Settings

Your WiFi settings might be incompatible with the Chromebook or causing problems. You will have to log into the administration panel of your WiFi router. Each router is different so you’ll need to hunt around or check your router manual for where the setting options are located.

  1. On your Chromebook type in the web address of your WiFi router (check with your router manual if you don’t know).
  2. Login (if you don’t remember your router username and password then check your router manual or online for the default username/password of your router model).
  3. For your WiFi security make sure that your encryption is set to WPA2-PSK with AES Encryption. Make sure that you Disable TKIP if it is enabled.
  4. Disable WPS.
  5. Disable WMM/QoS

Restart your Chromebook.

If you have a Ubee modem/router then Chromebook user Davey Alexander has reported that the following sequence of steps (which are similar to the steps above) may resolve the issue:

  1. Type in your Ubee modem IP. (192.168.0.1)
  2. Click Login on the left. Username and password is “user”
  3. Click on Wireless on top and then click Primary Network on the left.
  4. I click Disabled under Automatic Security Configuration and it seemed to solve the issue. Make sure Primary Network is enabled and your WPA2-PSK is enabled too. I would enable WPA only but it wouldn’t let me. Underneath, there is WPA/WPA2 Encryption. Make sure it says AES.
  5. If that doesn’t work, click on WMM on the left toolbar. Turn WMM Support and No Acknowledgement off. Keep Power Save Support on.

Fix #3: Perform a hard reset of your Chromebook

You can find instructions for performing a hard reset of your Chromebook model here: https://support.google.com/chromebook/answer/3227606?hl=en

Fix #4: Completely reset your chromebook

This step will completely wipe your chromebook so you need to backup all of your data first. Again: this will erase EVERYTHING and bring your chromebook back to the state it was when you bought it.

  1. Click on your account picture in the lower-right corner of your screen.
  2. Click on Settings. A window will appear.
  3. Click on Show Advanced Settings at the bottom.
  4. Find the “Powerwash” label and click Reset.
  5. In the window that opens click Restart.

Once the chromebook restarts you will be presented with the setup window. Go through the setup and enter your google account information.

Have any more ways to fix the WiFi out of range issue on the chromebook? Let us know in the comments below.

30 thoughts on “How To Fix The WiFi Out Of Range Problem On A Chromebook

  1. We have dell chromebooks that are having this issue when connecting to verizon MIFI devices. nothing worked. Found out the mac was being blocked for that particular chromebook inside the jetpack itself. You have to connect to the jetpack with a device wireless that works then go to http://my.jetpack go to the settings then advanced. then enter the password to get in to the advance part. go to the tab that has mac filtering and check to see if a check mark has been assigned to your devices mac . uncheck it. then save.
  2. I power washed my chrome book and it is still saying network out of range. It will not let me set up my chrome book with a wireless network. What do I do?
  3. I had the issue with a netgear cg3000 and a toshiba cb30 b. 3 laptops, 2 phones and a tablet were already connecting so i didn’t think it was the modem/router. Powerwashed a couple of times, reset modem/router but nothing. I went into the wireless config of the router and changed the channel of the wireless and voila !!!
  4. Had the same issue as Ken S. I had blocked the chromebook by accident in the ubiquiti access point controller software. Blocking of course prevents the device with the blocked MAC from connecting.
  5. I powerwashed my chromebook and still network out of range yet the laptop I’m using to type this is using siad network without issue. Can I get into network preferences or reset the signal strength for the NIC? any suggestions will be appreciated.
  6. My daughter has a Dell Chromebook 11 issued by their school. 2 weeks ago her Chromebook could connect to our Netgear WGT624 V3 wifi with no issues. Now we get the “Network Out of Range” message and her book cannot connect YET she can go to school and friends homes it still connects fine to the their wifi networks. I note that I have found other postings that have reported similar issues of connecting wifi to some networks where other networks get the “Network Out Of Range” issue.

    I have been troubleshooting this issue for over an hour with no success. I am about to throw it out the window. Yet being that this electronic doorstop is property of the school I hesitate on turning it into roadkill. I have messed around with all the security settings on my router, changing encryption, password, even disabling the security feature. I’ve power cycled the router, disabled the MAC address access list …. It still will NOT connect. I have yet to do a hard reset on this POS. I am suspecting a possible corruption of the network profile within Chromebook but I see no option to DELETE any listed network profile and start from scratch. If someone knows how to do that I would be grateful. I get some “basic” config settings but it just doesn’t resolve that issue.

    I will have to comment that the above FIX #2 need to be clarified, that one would likely need a “wired” connection to one’s router in order to administer it from your Chromebook or use a separate PC to access it. If your wifi on your chromebook is broke you are not gonna connect to it wirelessly, right? Think about it.

    the ONLY thing I can think that changed within the last few weeks is that I did do a firmware upgrade to my router. I may downgrade it and see how the chromebook behaves but I suspect it won’t fix the issue but might be worth a shot.

  7. This is a followup to my previous post (still has yet to be approved by moderators).

    Well I stand corrected. I had upgraded my Netgear wireless router WGT624 V3 to the latest version 2.0.26 for North America and seems my daughter’s chrome book began it’s issue. I downgraded my router back to ver 2.0.16 that it was originally loaded and it connected just fine. Then started walking up the firmware updates. From 2.0.16 to .21 to .25 the chromebook fails to connect with ver 2.0.25 loaded

    The noted bug fixes with ver 2.0.25.1.0.1 are:
    Fixed wireless connection drop under noisy environment.
    Fixed PPTP passthrough issue.

    I’m gonna have to drop a note to Netgear about their versions and ask what might be the underlying cause and if there is a setting I have to enable or disable within the router to use ver .25 or .26. For those still experiencing their own connection issue there likely is an incompatibility with some wifi router setting. maybe the above info my jog some I.T. geek’s brain into the “AH HA!” moment and he’ll know what to do next.

    For those that are wondering about my settings that are working:
    Wifi is set to WPA-PSK [TKIP] + WPA2-PSK [AES], I have an access list enabled with MAC address filtering. No port fwd’ing or triggering set, no parental controls set, no dynamic DNS, no static routes. Rather a simple router setup, nothing fancy, just locked down the authentication to just my devices.

  8. I kept getting the “out of range” error on my daughter’s HP Chromebook. Went through all of the cited fixes including

    encryption is set to WPA2-PSK with AES Encryption. Make sure that you Disable TKIP if it is enabled.
    Disable WPS.
    Disable WMM/QoS

    Finally, just changed the channel of the wireless, and success!

  9. I agree with a couple commenters above. Changing the channel of the wifi was the solution! It’s pretty simple how to. Google it!

    For those like me that know nothing about wifi:
    1. Your router is on a specific channel; my options were 1-11. I downloaded a “wifi analyzer” app on my phone to walk around the house and figure out which channels would be best (not being used by other networks around you). Choose a different, stronger channel.
    2. Look at your router to login to your wifi settings (on a separate computer).
    3. Change to your new channel. I don’t think this interferes with other devices remembering the wifi or anything.
    4. Try to connect on the chromebook. Hope this works for you!

  10. I just fixed mine by attaching to a different wifi (I creating a temp wifi hotspot on my Nexus phone). That worked so then I then disconnected and was able to connect to the original wifi normally.
  11. **************FIXED***************
    Just change the Channel on your Wi-Fi. You can change it back if you want later but this seems to fix the issue. I also renamed the network which does wonders for Wi-Fi connection issues.
  12. I‘ve experienced the same issue with my HP Chromebook 11. The original Google collaboration version. All of these guesses and assumptions about routers and the like are not a solution, nor are they the cause. Turn off, restart and powerwash are all 1980‘s solutions for PC users in offices who don‘t know a monitor from a PC and throw the monitor out of the window in frustration.
    Lets‘s be honest here. The real ssue is with the chromebook itself and not routers or Access points that you can no longer connect to.
    I have 2 instant plug and play work arounds for all of you experiencing this issue. The first is to buy a USB ethernet adapter and plug an ethernet cable into your router. This will firstly give you full access to your chromebook to make any changes and setup your account again. This may be good enough for most people as a permanent fix but if you don‘t take your chromebook outside, read on.
    I read on numerous forums and HP tech sites that catagorically state that a USB WiFi dongle will not work on a chromebook. I can now assure you that at least the one that I tried worked in a matter of seconds and provides a stable and strong wireless cionnection.
    Q. Do you techies actually try things or do you just theorise and assme because you think you are an expert?
    The dongle that works on the Cheromebook/Google 11 is a TENDA W322U. It also has a dock. Others may work and these days they are tiny so give them a try.
    The ethernet USB adapter that works is a UtechSmart USB 2.0 from Amazon.
    No drivers required, everything is plug and play.
    No guesses here. It all works perfectly.
    Glad to be of assistance
  13. Just reporting in that changing the wifi channel rectified my issue as well. Cheers for the tip.
  14. A helpful additional note is that both the V1 & V2.0 Tenda W322U work on the Chromebook 11 I can’t confirm the V3.0 yet. Maybe somebody can try and post a comment.
    Also the Tenda W322U V2.0 works with a chromebook 14 (Tegra K1 version).
    I haven’t tried the V3.0 version on this nor the haswell chromebook yet.
    If anyone discovers a nano adapter that works, please post a comment as the others stick out a bit.
  15. I have two same model acer chrome book. At my residence the two chrome book work fine but , suddenly the second chromebook internet was disconnected. I tried to connect again but it say your internet out of range. My first chrome book still works fine.
  16. Real Solutions, how did you get your Tenda to work? I tried it on my Chromebook and the computer doesn’t recognize it now can I open any of the files on the CD with or without an app
  17. had trouble connecting to virgin just after i had a fault, tried all above no luck. went onto media settings on my over laptop and changed auto channel to my own selection and it worked st8 away
  18. I had this issue for a week and I thought I had tried everything. Then read fix 2 again and I missed a step. So I tried fix 2 again and it worked!
    I am so happy right now, I thought I had to buy a new computer.
  19. Just to clarify, the Tenda dongle work around has only been tried and tested on HP Chromebook 11 G1 and K1 version Chromebook 14.
    No additional drivers are required, no CD needed.
    It is also advisable to disable the wifi on your Chromebook before inserting the dongle. This ensures that you connect to the dongles wifi signal and not the Chromebooks wifi card as there will be 2 possible connections.
  20. My wifi connects fine when I do it manually but when i try to use the admin console to push out wifi to my chromebooks in mass I get the out of range issue
  21. This works and I can connect my Toshiba Chromebook – until it close it down.

    I have to refresh or change the wireless channel every time I log on…..

  22. 1) chromebooks do NOT have CD-ROM.
    2) i only use public wifi – i CANNOT change someone else’s wifi – ie: the public library; mcdonalds, publix, etc. ….
    3) does this TENDA W322U work on a hisense c-book??
    3b) where available?
    4) powerwashing does nothing to wifi card/sound card/video card – only the chromeOS/RAM is affected
    5) screw some techie that’s on the corporate dole that will lie to you

    now lets get an honest answer.

  23. Guys after multiple attempts I finally fix it! For me worked just disabling the TKIP and enable just AES Encryption!

    Thanks a lot!!!

  24. I have tried everything on this list, but nothing. I’m even right by the modem. My laptop worked well before, but my WiFi was shut off for maybe an hour or so. When it got turned back on, I was still on it. I shut it off later that night. I wasn’t on my laptop for maybe a week for two, then this showed up when I got back on. I don’t have this problem with anything else in the house.

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