Some users have reported that their having audio issues with their Chromebook. Either the sound is completely silent or it’s cutting in and out intermittently. There are a variety of problems that can cause this for both sound coming from the speakers and sound coming from headphones. If you’re listening only through the built-in speakers and not headphones then skip to Fix #4.
Otherwise follow each step in order until your sound is fixed! Good luck!
Fix #1: Make sure the headphone are securely plugged in
This seems like a silly and obvious solution but I’ve seen this problem fixed a few times because the headphones weren’t fully inserted into the headphone jack on the chromebook. Make sure you really insert and push the headphones in, chromebooks seem to have strange audio jacks so give it a good push until you hear the click.
Fix #2: Try a different set of headphones or earbuds
For some people the fix is just that simple. The problem lies with a pair of broken headphones rather than with the chromebook itself. So try a different set and see if that works for you.
Fix #3: The “close lid” solution
- Unplug your headphones.
- Close the lid of the chromebook and wait ten seconds.
- Plug in the headphones.
- Open the lid. The chromebook will re-scan for audio devices and should find your headphones.
OR, if that doesn’t work:
- Turn off your chromebook.
- Plug in the headphones
- Turn on the chromebook. The chromebook will re-scan for audio devices on startup and should find your headphones.
Fix #4: Check sound settings
Look to the lower right corner of your screen. There you will see a series of icons. Click on your account picture at the very right. A window will appear showing you information about your chromebook. Make sure that the audio is at a high volume. If it’s muted, unmute it. And make sure that the output is set to the proper destination; headphones if you want to listen through headphones, speakers if you want to listen through speakers.
Fix #5: Clear the cache
Clearing the cache on the chromebook can resolve some audio issues. To clear the cache do this:
- Click on the chrome setting button in the browser in the top right corner (it looks like three horizontal lines).
- Click Tools and then Clear browsing Data.
- Specify that you want to clear information From the beginning of time.
- Make sure only Empty the Cache is selected.
- Click Clear Browsing Data.
Turn the chrome book off and then on again and try the sound now. If it still doesn’t work then move onto Fix 6.
Fix #6: Disable all extensions
The sound issues could be the result of a faulty extension. To solve this you need to disable all of them. Check if the sound now works. If it does then the problem was one of those extensions. Now you need to re-enable each extension individually while checking the sound between each enable. Once the sound breaks again you’ve found your culprit.
You can find instruction for disabling extensions here: https://support.google.com/chromebook/answer/2589434?hl=en
(Note: if this doesn’t work then remember to turn on your extensions before moving onto Fix #7).
Fix #7: Browse as guest
Turn off your chromebook and then turn it back on. At the login screen select Browse as Guest. This will allow you to run the chromebook without any special settings that might have been added after the fact. Try to play sound now. If it works there is some broken setting or component in your regular login. To fix this permanently you’ll need to reset your chromebook. Go to Fix 8.
Fix #8: Completely reset your chromebook
This step will completely wipe your chromebook so you need to backup all of your data first. Again: this will erase EVERYTHING and bring your chromebook back to the state it was when you bought it.
- Click on your account picture in the lower-right corner of your screen.
- Click on Settings. A window will appear.
- Click on Show Advanced Settings at the bottom.
- Find the “Powerwash” label and click Reset.
- In the window that opens click Restart.
Once the chromebook restarts you will be presented with the setup window. Go through the setup and enter your google account information. Try to play a sound now, if it works then success!
Have any more ways to fix broken sound on the chromebook? Let us know in the comments below.