How to fix the no sound problem on a Chromebook

Some users have reported that their having audio issues with their Chromebook. Either the sound is completely silent or it’s cutting in and out intermittently. There are a variety of problems that can cause this for both sound coming from the speakers and sound coming from headphones. If you’re listening only through the built-in speakers and not headphones then skip to Fix #4.

Otherwise follow each step in order until your sound is fixed! Good luck!

Fix #1: Make sure the headphone are securely plugged in

This seems like a silly and obvious solution but I’ve seen this problem fixed a few times because the headphones weren’t fully inserted into the headphone jack on the chromebook. Make sure you really insert and push the headphones in, chromebooks seem to have strange audio jacks so give it a good push until you hear the click.

Fix #2: Try a different set of headphones or earbuds

For some people the fix is just that simple. The problem lies with a pair of broken headphones rather than with the chromebook itself. So try a different set and see if that works for you.

Fix #3: The “close lid” solution

  1. Unplug your headphones.
  2. Close the lid of the chromebook and wait ten seconds.
  3. Plug in the headphones.
  4. Open the lid. The chromebook will re-scan for audio devices and should find your headphones.

OR, if that doesn’t work:

  1. Turn off your chromebook.
  2. Plug in the headphones
  3. Turn on the chromebook. The chromebook will re-scan for audio devices on startup and should find your headphones.

Fix #4: Check sound settings

Look to the lower right corner of your screen. There you will see a series of icons. Click on your account picture at the very right. A window will appear showing you information about your chromebook. Make sure that the audio is at a high volume. If it’s muted, unmute it. And make sure that the output is set to the proper destination; headphones if you want to listen through headphones, speakers if you want to listen through speakers.

Fix #5: Clear the cache

Clearing the cache on the chromebook can resolve some audio issues. To clear the cache do this:

  1. Click on the chrome setting button in the browser in the top right corner (it looks like three horizontal lines).
  2. Click Tools and then Clear browsing Data.
  3. Specify that you want to clear information From the beginning of time.
  4. Make sure only Empty the Cache is selected.
  5. Click Clear Browsing Data.

Turn the chrome book off and then on again and try the sound now. If it still doesn’t work then move onto Fix 6.

Fix #6: Disable all extensions

The sound issues could be the result of a faulty extension. To solve this you need to disable all of them. Check if the sound now works. If it does then the problem was one of those extensions. Now you need to re-enable each extension individually while checking the sound between each enable. Once the sound breaks again you’ve found your culprit.

You can find instruction for disabling extensions here: https://support.google.com/chromebook/answer/2589434?hl=en

(Note: if this doesn’t work then remember to turn on your extensions before moving onto Fix #7).

Fix #7: Browse as guest

Turn off your chromebook and then turn it back on. At the login screen select Browse as Guest. This will allow you to run the chromebook without any special settings that might have been added after the fact. Try to play sound now. If it works there is some broken setting or component in your regular login. To fix this permanently you’ll need to reset your chromebook. Go to Fix 8.

Fix #8: Completely reset your chromebook

This step will completely wipe your chromebook so you need to backup all of your data first. Again: this will erase EVERYTHING and bring your chromebook back to the state it was when you bought it.

  1. Click on your account picture in the lower-right corner of your screen.
  2. Click on Settings. A window will appear.
  3. Click on Show Advanced Settings at the bottom.
  4. Find the “Powerwash” label and click Reset.
  5. In the window that opens click Restart.

Once the chromebook restarts you will be presented with the setup window. Go through the setup and enter your google account information. Try to play a sound now, if it works then success!

Have any more ways to fix broken sound on the chromebook? Let us know in the comments below.

125 thoughts on “How to fix the no sound problem on a Chromebook

  1. I tried every single one and the problem is still there!! The sound only works with the headphones plugged in but id like to use the audio without the headphones. This is causing me so much stress although i did have breaks. I have been trying all day and absolutely nothing has worked!!!!!! FIX THIS PLEASE!!!!!!!!!!!!!!!!!!!
  2. #4 did the trick…and I also don’t know how that setting got flipped so that it was trying to pull sound out of an external video monitor!
    I flipped it back to headphones and that worked…as well as internal speakers.
    Thanks!
  3. thanks, I had no sound on the headphone socket on my acer chromebook.
    Found the hidden audio settings when I clicked on the right arrow in the audio settings menu and enabled headphones output.
  4. Oh thanks so much for these tips!!! Thought i’d tried all the tips and read thru the comments and one said #4 did the trick so i tried it and it worked! SO thankful!!! I was about to bring my chromebook into Best Buy before this!
  5. thank you sooooooo much number 3 worked for me i got so scared it was broken thank you!!!!!!!
  6. THANK YOU SOOOOO MUCH!!!! YOU’RE SO THOROUGH! Step 4 saved me too; the speakers weren’t set as internal. :)
  7. I get buzz through my powered speakers when I plug them into the headphone jack. I have tried all of the solutions presented here and nothing seems to help. I know it isn’t the speakers because they work with my phone and other devices.
  8. My HP Chromebook used to play music through both speakers/ headsets/ headphones/ av jack/ bluetooth…….
    Now it only play music and audio through the speakers and bluetooth only…..
    None of these work!
    I even checked out the settings and tried every thing thats been suggested….
    i looked were you would plug in the headphones and all that and it looks like it’s in good condition….
  9. Non of the tricks didnt work for me,its like my device is completely muted but i checked the volumn and it is not muted. Please help me
  10. Fix #6 worked for me! Turned off ALL the extensions. Now to determine which extension is the culprit.

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