Lauren Writes:

I just bought a new HP printer and installed it using the disc that came in the box. The problem is that every time I turn off or restart the printer it disappears! This is very annoying, what do I do? I called HP and they said it was a problem with Vista and want me to erase everything and reinstall. I really don’t want to do that.

This is an annoying problem indeed. It’s also one that I’ve run into before. Fortunately there is an easy fix.

How to make your HP Printer Stop Disappearing

This problem is caused by a program that HP installs in your computer when you first installed the printer. The program is called “HP CUE DeviceDiscovery Service”. From the name I assume that it’s in charge of detecting HP devices connected to your computer. Unfortunately in some cases it fails to do its job and your devices remain undetected. Bummer.

To fix the problem simply disable HP CUE DeviceDiscovery Service. Follow these simple steps.


Click on Start.


In the Search field type in Services.msc then press Enter.


The Services Manager will open. Scroll down to where you see HP CUE DeviceDiscovery Service listed.


Right-click on HP CUE DeviceDiscovery Service and click Properties.


A Window will open. For Startup type select Disabled.


Click Apply then close the Window. Reboot your computer.

And your printer should be back!

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