Seagate has admitted that a hand full of it’s customer have experienced hard drive deaths after applying a new piece of firmware.
Says the company:
“Seagate has isolated a potential firmware issue in limited number of Barracuda 7200.11 hard drives and related SATA drives based on this product platform, manufactured through December 2008. In some unique circumstances, the data on the hard drives may become inaccessible to the user when the host system is powered on.”
After ignoring the outcries for weeks Seagate has finally created a help site here for the affected users and will even offer free data recovery for those with extreme cases. It’s great to see a company (especially in the current economic climate) showing some honesty and taking responsibility.
Good for you Seagate!